Support & Contact
Contact information
Players and visitors of Jurassic Slots Casino (jurassicslots.ca) can reach us 24/7 by live chat on the website or by email at the address below. Support is provided in English.
Email: [email protected]
Live chat is the fastest route for general enquiries and account questions, while email suits document submission and feedback about the website. When writing by email, please use the email address registered to your account, so that we can identify you and handle your request correctly.
Help and support
Our customer service team handles enquiries in a fair, courteous, and consistent manner. The standards below describe how we deal with the messages we receive.
What to include in your message
- Your username and the email address registered to your account.
- A clear description of your question or concern.
- Any relevant details, such as dates, times, and amounts, and any error messages displayed.
- Screenshots or other supporting material, where these help to explain the matter.
For your own security, never include your password or full payment card number in a message. We will not ask for them by email.
Response standards
- Messages are read and answered in the order in which they arrive.
- We aim to reply as soon as reasonably possible. Replies may take longer when a matter requires further review or additional information from you.
- Each reply is written in clear language and states the outcome of your request or the next step to be taken.
- Where we need more information, we will tell you exactly what is required.
Complaints
If you are dissatisfied with a service or a decision, please write to us and explain the reason. We will review the matter carefully and impartially, and we will give you a written reply. Please keep any earlier correspondence, as it may help us to resolve your complaint more quickly.
Confidentiality
Personal information that you send to us is used only to deal with your enquiry and is treated as confidential.